Customer Complaints: Free Desserts Will Save Your Ass

No matter how tight a ship you run, customers will forever and always find something to complain about.  If you make it through an entire shift without hearing any customer complaints, it’s quite an accomplishment.  I have worked as a hostess, a busser, a server, a bartender, an assistant manager and a manager.  The customer […]

Posture in the Restaurant – Tips to Make Tips

If you don’t know about “power posing” then please check out this amazing TED talk by Amy Cuddy. It will provide so much valuable information on posture in just 20 or so minutes. Posture is the window to the soul. Growing up I was slouchy, overweight, and generally lazy. I never realized how profoundly your […]